From the Community

  1. Best Online Communities for Support Pros

    Which forums, Slack groups, or Discord channels have been most usef...
  2. Where to Find Free Troubleshooting Guides

    From forums to official docs, what’s your go-to resource when you’r...
  3. Learning Paths Beyond Support

    Tech support can be a gateway to other IT roles. What training help...
  4. Workshops and Online Training That Helped You Grow

    Have you taken an online course that really sharpened your troubles...
  5. Best Certifications for Breaking Into IT Support

    CompTIA A+, Network+, Microsoft, or others—which certifications hel...
  6. Hardware Every Support Pro Should Have

    From spare cables to diagnostic tools, what items do you always kee...